799 Brickell Plaza,
Security Alert – Identity Theft
Identity Theft is when an unscrupulous person (criminal) assumes the identity in some form of an innocent victim. Despite the efforts of law enforcement, Identity Theft is becoming more sophisticated and the number of new victims is growing alarmingly. In general, consumers are protected against liability for unauthorized accounts or transactions under federal and state law and by financial industry practices. However, innocent victims of Identity Theft sometimes do suffer losses. And if the crime is not detected early people may face months or years cleaning up the damages to their reputation and credit rating, and sometimes they loose out on loans, jobs and other opportunities in the meantime. The evolution of Identity Theft includes the spread of fraudulent “phishing” e-mails. These are unsolicited e-mails purportedly from a legitimate source, perhaps a bank, utility company, well-known merchants, your Internet service provider or even a trusted government agency such as the FDIC or other regulatory agency attempting to trick you into divulging personal information.
Identity Theft can affect consumers in many ways, but there are also many ways to keep your identity from being “hijacked” and to assist you if you been a victim of it:
The term “phishing”, as in fishing for confidential information, refers to a scam that encompasses fraudulently obtaining and using an individual’s financial information. Phishing is part of Identity Theft that is the fastest growing crime in the U.S. This is how phishing occurs:
Financial institutions are primary candidates to be used by criminals to perpetrate various “phishing” schemes. It is important to note that Eastern National Bank will never ask for personal or confidential information in this manner.
If you suspect that an e-mail or Web site associated with Eastern National Bank is fraudulent, please report this information to us immediately. If you see that our Web site looks different or unusual, contact us to confirm that you have not landed on a COPYCAT Web site set up by criminals. You can also contact the Internet Crime Complaint Center (www.ic3.gov), a partnership between the FBI and the National White Collar Crime Center.
If you suspect that you have been a victim of Identity Theft, perhaps because you submitted personal information in response to a suspicious, unsolicited e-mail or you see unauthorized charges on your credit card or account statement, immediately contact us and, if necessary, close existing accounts and open new ones. Also contact the police and request a copy of any police report or case number for later reference. In addition, call the major credit bureaus (Equifax at 800-525-6285, Experian at 888-397-3742 and TransUnion at 800-680-7289) to request that a fraud alert be placed on your credit report.
You may access the FDIC Web site at www.fdic.gov/consumers/consumer/alerts for additional information and alerts.
We may collect and use Other Information in a variety of ways, including:
Keeping your account information accurate and up to date is very important for us. We have established policies and procedures to ensure that your financial information is accurate, current and complete in accordance with commercial standards. If your account information is incomplete, inaccurate or not current, please use the “Contact Us” option on our website, or call or write to us at the telephone numbers or appropriate address for changes listed on your account statements, records, online or other account materials. We will respond to your request to review and correct inaccurate information in a timely manner. You can also speak to a customer service representative at any of our branches, or to your account officer.